Are You Educating Your Business on the Importance of...
Retention has never received the attention it truly deserves. Too often, businesses prioritize acquisition over…
Customer Retention: The Forgotten Hero of Business Growth
Back in the early 2000s, customer retention wasn’t even a topic of discussion in the telecommunications industry. We…
Do your employees truly believe in your product or service?
After years of leading sales, service, and retention teams in the corporate world, one key insight stands out: your…
The Real Secret to Business Growth? Retention & Experience
This week, I’ve shared insights on customer service, retention, and operational improvements—but here’s the one thing I…
Driving Business Growth Through Customer Experience: A...
Customer experience is the backbone of any successful business. Yet, many companies struggle to balance operational…
✅ CUSTOMER RETENTION CHECKLIST ✅
💡 Want to keep your customers loyal? Follow these daily strategies to strengthen relationships and reduce churn!
🔹…
Consulting with Purpose: More Than Just External Advice
After spending over 20 years in the corporate world, working across various functions and collaborating with multiple…
Why Your Business Isn't Growing (And How to Fix It Fast)
Let’s cut to the chase: if your business isn’t growing, it’s bleeding. In today’s market, standing still is the fastest…
Fuel the Fire:Power Moves to Ignite Business & Sales...
If your business growth feels like it’s stuck in second gear, you’re not alone — but you’re also leaving serious…
5 Bold Operational Improvements That Will Transform Your...
In today’s ultra-competitive market, businesses that stand still are businesses that fall behind. Operational…
Customer Retention: The Last Line of Defense
I’ve always explained retention to my teams using a football analogy. Now, I’m by no means a football expert, but the…
